Integrated Support Service
The complete digital transformation of an organization is a long-term process that requires every team member's dedication to fundamentally reshape the way they understand their business and how it works. Using the best in services and products, Arrow is dedicated to standing with your team and providing the necessary support to lead your organization into a better tomorrow, prepared to tackle the challenges of an ever-changing business environment.
Enterprise Monitoring Systems
The systems that control, observe, and secure your organization form the backbone of your business and include safety, security, surveillance, and telecommunications. The effectiveness of each of these systems is critical for a business’s success. With Arrow, our team can help your organization set up from scratch or improve your existing enterprise systems to ensure that they function with the highest level of precision, preserve the integrity of your data, and instill trust in your clients.
Infrastructure, Networking, and Data Centers
How data flows through an organization, from customers to employees to management and back again, is one of the main ways businesses can understand how their business functions, predict changes and plan for a better future. Arrow’s technology solutions can bolster your organization’s infrastructure, networking, and data centers, ensuring that every member of your organization has quick and secure access to the data they need to make the right decision.
Smart Business Solutions and IOT Systems
A business environment and network are no longer limited to a computer screen. Every physical aspect of a business is now interconnected, from temperature measurement in buildings to tracking delivery and distribution vehicles. As part of an organization’s digital transformation, Arrow will work to find how the Internet of Things (IOT) can be part of your organization, bringing multiple avenues of information into a single, easy-to-manage platform.
SLA Management and Operation
Interactions with clients are part of a growing relationship where both sides will learn from one another and grow together into stronger partners. Therefore, a critical part of Arrow’s business strategy is the creation of Service Level Agreements (SLA) that are carefully managed and adapted throughout the roadmap to digital transformation. In addition to the relationship between Arrow and our client, we also work with clients to help enhance their own SLA monitoring and management with their end customers, ensuring a high level of customer service, protection of business interests, and financial predictability.
Functional & Technical Support
A transformed method of doing business comes with several challenges, the least of which is getting management and employees used to working with new systems. As a result, every project conducted by Arrow includes several support services. At the functional level, our team will stand with yours to monitor the systems that have recently been put in place, bridge gaps in knowledge, and ensure that new interfaces are adopted smoothly. At the technical level, we work with our hardware and software partners to handle compatibility issues, provide reports and regular feedback, and monitor the flow of data throughout the organization.
Hardware and Software Supply
No matter what materials are required to make your business transformation successful, Arrow is prepared to deliver them. Our experts are certified by some of the world's most reputable software and hardware providers and are ready to help your team set up and integrate the systems that all will use to deliver the future.