The first step of the Arrow methodology is to understand where the organization has been and where it currently rests in step with regional market competitors and international leaders. We develop a 360-degree assessment of existing assets and artifacts, asking how the organization is organized, what digital infrastructure is currently in place, and what resources can immediately be utilized as a part of a transformation plan.

Roadmap Development

Arrow then sits down to create a roadmap that will lead toward digital transformation using the knowledge developed in the assessment phase. This includes setting realistic and achievable goals both in the short and long term. At Arrow, we are interested in helping organizations change the core of their day-to-day business environment and project flow. The roadmap helps the team and our clients visualize the current and future desired state.  

Strategy and Methodology

This step involves developing the technical specifics of any digital transformation. What strategic directions should the company take to reach its objectives? What elements of the value chain need to change, and where can current resources help add to that value? This step also includes developing updates to corporate governance, methodology, processes, and forms.  

E-Service and Business Intelligence

Working with our partners in software and hardware, this step works to develop process automation that transforms normal workflow processes into a seamless electronic system. Employees and management are introduced to and begin working with applications that provide regular alerts, notifications, and reporting, integrating these systems into daily activities. We also use this phase of the Arrow methodology to help organizations securely make the most of their internal and customer data.

Operation and Support

Training and capacity development of the organization’s human capital is the primary focus of this phase, ensuring that the technical progress achieved during the transformation is translated into long-term success. Arrow provides direct and remote coaching, mentoring, and support on technical and business dimensions. This part of the relationship is governed by a service level agreement (SLA), where the Arrow team works with our clients to develop a package of services that is both effective and cost-appropriate.

Validation and Assurance

During and following the completion of the roadmap and digital transformation, organizations must assess the level to which they are achieving their targets. As a final element of our business methodology, Arrow applies several industry-standard evaluation tools to validate the effectiveness of the digital transformation plan, ensure that the solutions developed and introduced are working correctly, and suggest updates or further changes that might need to be made in the future.